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Legal

Delete your Blynk account

You can delete your Blynk account and the personal data that goes with it at any time. You do not need the app installed to ask.

Last updated:

1. Delete it in the Blynk app

  1. Open the Blynk app (or blynk.lk/app) and sign in with your mobile number.
  2. Go to Profile.
  3. Scroll to the bottom and tap Delete account.
  4. Read what will be removed and tap Delete account again to confirm.

Your account is deleted straight away and you are signed out.

2. Ask us to delete it

If you cannot use the app (for example you no longer have it, or you cannot receive our SMS code), send us a deletion request from the mobile number registered on your account:

We confirm that the request comes from the account holder, then delete the account within 7 days and tell you when it is done.

3. What is deleted

  • Your name, mobile number, email and date of birth
  • Your saved addresses and delivery pins
  • Your app settings, notification and SMS preferences, and your phone's notification token
  • Your Blynk Points and any unused coupons
  • Your name and number on any upcoming dental or doctor bookings (the bookings are cancelled)

4. What we keep, and for how long

  • Order and payment records - kept for up to 6 years because tax and accounting law requires it. They are no longer linked to your name or number.
  • Blynk Wallet balance - please use or ask us about any balance before you delete; it cannot be paid out after the account is gone.
  • Records needed for safety or fraud prevention (for example a reported problem with a delivery) - kept only as long as needed, at most 12 months.

Read more in our Privacy Policy.