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Legal

Terms and Conditions

The rules for using the Blynk app, website and delivery service: orders, delivery, payment, Blynk Points and the Blynk Wallet.

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1. About us

Blynk.lk ("Blynk", "we", "us") is a quick commerce and delivery service operated by Blynk Quick Commerce, Sri Lanka. These Terms apply to the website blynk.lk, the Blynk app at blynk.lk/app, and any order placed by phone or WhatsApp (together, the "Platform"). By using the Platform or placing an order, you agree to these Terms.

2. Service area

We currently deliver within about 4 km of the Dharga Town Clock Tower (Dharga Town, Aluthgama, Kande Vihara, Kaluwamodara, Bentota and Moragalla) and in Beruwala town. If your address is outside this area, we may decline or cancel the order. We will tell you before you pay or before we dispatch.

3. Your account

  1. You must be at least 18 years old to create an account, or use the Platform with the consent of a parent or guardian.
  2. You must give a correct name, phone number and delivery address. We may call you to confirm an order before packing it.
  3. You are responsible for keeping your login details safe and for all orders placed from your account.
  4. We may suspend or close an account that is used for fraud, abuse of staff or riders, repeated refused deliveries, or misuse of Blynk Points or the Blynk Wallet.

4. Products and prices

  1. All prices are in Sri Lankan Rupees (LKR) and include applicable taxes unless stated otherwise.
  2. Packaged goods are sold at or below their Maximum Retail Price (MRP).
  3. Product images are for illustration. Brand, size or packaging may differ slightly from the picture.
  4. Stock is limited. If an item is unavailable after you order, we will contact you to offer a substitute, a partial order or a refund for that item. We will not substitute without your agreement.
  5. If a price is listed in error, we will contact you before dispatch. You may accept the correct price or cancel at no cost.

5. Restricted items

We do not sell alcohol, tobacco, prescription medicines or any item restricted by Sri Lankan law through the Platform. We may refuse to sell age-restricted items to anyone under 18 and may ask for proof of age at delivery.

6. Orders

  1. Your order is an offer to buy. It is accepted when we confirm it in the app, by SMS, by WhatsApp or by phone.
  2. We may refuse or cancel an order for reasons including stock problems, pricing errors, an address outside our area, or suspected fraud. If you have already paid, the full amount will be refunded to your Blynk Wallet.
  3. Unusually large quantities may be limited so that items stay available to all customers.

7. Delivery

  1. Delivery charges are stated in the app only and are shown before you confirm your order. Delivery charges are subject to change.
  2. Delivery times shown are estimates. Weather, traffic, heavy rain and order volume can cause delays. We are not liable for reasonable delays outside our control.
  3. Someone must be available at the address to receive the order. If our rider cannot reach you after 2 calls and 10 minutes of waiting, the order may be returned and the delivery fee may still be charged.
  4. Please check your order when you receive it and tell the rider, or contact us within the time limits in our Return Policy, about any missing, damaged or wrong items.
  5. Ownership and risk in the goods pass to you when they are handed over at the delivery address.

8. Payment

  1. We accept cash on delivery and online card/wallet payment through PayHere.
  2. For cash on delivery, please have the exact amount where possible. Riders may carry limited change.
  3. Card and online payments are processed by PayHere. We do not store your full card details.

9. Blynk Points

  1. You earn 1 Blynk Point for every LKR 100 spent on products in a completed order. Delivery fees do not earn points.
  2. Each point is worth LKR 1 as a discount on future orders on the Platform.
  3. Points have no cash value. They cannot be exchanged for cash, transferred or sold.
  4. Points earned on an order are removed if that order is refunded or returned.
  5. Points expire 12 months after they are earned.
  6. We may change or end the Blynk Points programme with at least 30 days' notice in the app. Points already earned will remain usable until the end of that notice period.
  7. We may cancel points obtained by fraud, fake accounts or misuse.

10. Blynk Wallet

  1. Refunds for cancelled, returned, missing or damaged items are credited to your Blynk Wallet in the app.
  2. Your Blynk Wallet balance can be redeemed on future orders on the Platform.
  3. Wallet balance cannot be withdrawn as cash or transferred to another account.
  4. Wallet balance does not expire.
  5. The Blynk Wallet and refund method are subject to change. The rules in force when you place an order apply to that order.

11. Promotions and coupons

Promotions and discount codes are subject to their own conditions, minimum order values and end dates. Only one code may be used per order unless stated otherwise. We may cancel a code that is misused.

12. Mobile reloads and bill payments

When these services are offered, reloads and bill payments are processed through third-party providers. Please check the number, account and amount carefully, because completed reloads and payments usually cannot be reversed. Blynk is not responsible for delays or errors caused by a telecom operator, utility or DTH provider, but will help you follow up.

13. Acceptable use

You agree not to misuse the Platform. This includes placing fake orders, attempting to hack or overload the Platform, scraping data, using another person's account, or abusing our staff or riders.

14. Intellectual property

The Blynk name, logo, yellow brand design, app and website content belong to Blynk Quick Commerce or its licensors. You may not copy or use them without our written permission. Product brand names belong to their owners.

15. Limitation of liability

To the extent allowed by Sri Lankan law, our total liability for any order is limited to the amount you paid for that order. We are not liable for indirect or consequential loss. Nothing in these Terms limits your rights under the Consumer Affairs Authority Act No. 9 of 2003 or any other law that cannot be excluded.

16. Changes to these Terms

We may update these Terms from time to time. The updated version will be posted on the Platform with a new date. Orders already placed are governed by the Terms in force when they were placed.

17. Governing law

These Terms are governed by the laws of the Democratic Socialist Republic of Sri Lanka. Disputes will be handled by the courts of Kalutara, Sri Lanka. We will always try to resolve complaints directly first.

18. Contact us