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Legal

Return, Refund and Cancellation Policy

If something is wrong with your Blynk order, tell us quickly and we will replace it or refund you to your Blynk Wallet. Because we deliver food and daily essentials, the time limits below are short.

Last updated:

1. Report time limits

ProblemReport withinWhat we do
Missing or wrong item24 hours of deliveryDeliver the missing item or refund it
Damaged or leaking itemBefore rider leaves, or within 2 hoursReplace or refund
Fresh, chilled or frozen item spoiled2 hours of deliveryReplace or refund
Expired item (past date on pack)24 hours of deliveryReplace or refund, and we pick it up
Unopened non-food item, changed mind3 days of deliveryRefund the item price, minus a pickup fee
Defective electronic or household item7 days of deliveryReplace, repair or refund, per supplier warranty

To report, contact us by phone or WhatsApp, or through the app, with your order number and a photo of the item.

2. Items we cannot take back

For health and safety reasons, the following cannot be returned unless they arrived damaged, wrong or expired:

  • Opened food, drinks or personal care products
  • Fresh produce, bread, dairy, chilled and frozen goods
  • Opened diapers, sanitary products and baby care items
  • Medicines and health products
  • Mobile reloads, bill payments and DTH payments once completed
  • Gift cards and vouchers

3. Refunds

  1. All approved refunds are credited to your Blynk Wallet, whichever payment method you used.
  2. Your Blynk Wallet balance can be redeemed on future orders on Blynk.
  3. Approved refunds are credited within 24 hours.
  4. The delivery fee is refunded to your Blynk Wallet if the whole order was wrong, damaged or not delivered because of us.
  5. Blynk Points used on a refunded item are returned to your account. Points earned on it are removed.
  6. This refund method is subject to change. The policy in force when you place an order applies to that order.

4. Cancelling an order

  1. Orders can be cancelled only before we start packing. We call you before packing, so you can cancel then.
  2. Once packing has started, the order cannot be cancelled.
  3. Payments for cancelled orders are refunded to your Blynk Wallet.
  4. We may cancel an order if items are out of stock, the address is outside our area, or we suspect fraud. Any payment will be refunded in full to your Blynk Wallet.
  5. This cancellation policy is subject to change. The policy in force when you place an order applies to that order.

5. Failed deliveries

If we cannot reach you or you refuse an order without a valid reason, the delivery fee will be charged. Repeated refused deliveries may lead to cash on delivery being disabled on your account.

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